Services
HOW TO WORK WITH ME?
Your happiest clients are your most powerful growth strategy & a secret source of business insight.
I can help you uncover that understanding and put it to work for your business!
First step…is an initial chat (20-30mins) which is totally free
I will take you through my approach to customer focused marketing & listen to your challenges.
Anything outside my specialisms such as digital, website & social media – I can signpost you to options or an appropriate expert (I know plenty across my 25 years’ experience) or resource to help. You have nothing to lose!
Two ways to work together
Choose your path
Start with Client Clarity, then keep the momentum going with Continuous Connection.
Start here
Client Clarity
Introduction package
£275
one off investment
Ongoing
Continuous Connection
Ongoing support
From £225
per month or quarter
Client Clarity
Introduction Package – £275
Start here
You already have the most powerful marketing asset in your business – your clients.
This collaborative, insight-driven experience uncovers exactly what your clients value, what makes your business truly different, and why clients keep coming back. The result is a tailored and actionable strategy built on what’s already working, plus authentic testimonial content ready to use.
What’s Included?
Client value discovery
Guided prompts to uncover what clients truly value and the transformation you create
Your unique positioning
Identifying what makes your approach genuinely different from anyone else
Strategic outline
Actionable directions to differentiate, build reputation, and attract the right clients
Real testimonial content
Authentic client voice, captured through the process and ready to use
Continuous Connection
Ongoing Support – From £225 per month or quarter
Ongoing
Getting clarity is just the beginning. Building directly on the foundations of the Client Clarity package, this is a structured yet flexible partnership that turns insight into action — at a pace that works for you.
What’s Included?
Strategy in action
Turning your positioning and opportunities into a practical, prioritised plan
Ongoing accountability
Regular check-ins to keep you focused and moving forward consistently
Business relationships blueprint
A deeper look at who energises you and where the real growth opportunities lie, focusing on bringing more of the clients you love to work with!
Done-with-you or done-for-you
Flexible support; collaborative partnership or hands-on implementation
Putting it into practice
Examples of what we work on together…
This ongoing package is built around the things that actually make a difference to client relationships. Here are three that come up again and again.
Building a simple client communication rhythm
Knowing when and how to reach out – not just when there’s a problem or an invoice to send. After mapping the key stages in your client journey, we create simple, repeatable check-ins that keep clients feeling supported, noticed, and valued. Whether it’s a mid-project pulse check, a milestone update, or a quiet moment between projects, the right message at the right time strengthens the relationship without adding pressure to your day.
Celebrating what matters to your clients
The small gestures that leave a lasting impression might include acknowledging a business anniversary, congratulating a client on a win, or simply remembering something personal they mentioned. Together, we identify the moments worth marking and build these into your client experience in a way that feels genuine and personal. Clients remember how you made them feel long after the work is done.
Turning feedback into a deeper conversation
Most feedback processes are a dead end, simply a form that gets filed and forgotten. Instead, I help you translate feedback into opportunities. A thoughtful question at the right moment can reveal what a client truly values, surface any concerns before they become problems, and show clients that you’re genuinely invested in their experience. This is where the richest insight and the strongest testimonials often come from.
Customer Relationship Management
Ready to start with Client Clarity?
A one-off investment of £275 to uncover what’s already working and start building your best-ever sales team – your clients!
Lisa Clennell
Founder
Sharing is Caring
KEEP in TOUCH!
I love to share my thoughts and tips on customer-focused marketing that could help your business! I also like to point to free stuff that you find might be useful. I’d love to keep in touch with you – sign up here to start your happy customer journey x