Why Your Business Relationships Are Your Greatest Asset…and How Market Research Helps You Protect Them
Let’s start with a question: when did you last truly listen to your customers — not just hear them, but really listen?…
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Happiness Guaranteed? Why a Service Promise Is One of the Most Powerful Relationship Tools You Have
Can you really guarantee happiness? Happiness is personal, emotional, and wonderfully unpredictable – so you probably can’t guarantee it, in the traditional…
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Don’t Wait for Things to Go Wrong…
Why Proactive Client Relationships Are the Foundation of a Thriving Service Business Most small service businesses are very good at what they…
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Back to Basics: Why Client Relationships Are the Foundation of Business Profitability
I’ve been missing in action for a while – not because I’ve not been working on my business, quite the opposite! I’ve…
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TRUST – how important is it to you in your business?
In marketing we often talk about the ‘know – like – trust’ progression. A prospective customer needs to know about you, then…
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Achieving an amazing customer experience
A few ways to help you move forward in the right direction…. It’s not rocket science, just think of how you cultivate…
